Thank you for shopping at Williamstwo.com. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.
Returns
- You have 30 days from the date of delivery to return your item(s) for a full refund.
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Please note that items marked as final sale or clearance cannot be returned or refunded.
Refunds
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7-10 business days.
- Shipping costs are non-refundable, and you will be responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., defective or incorrect items).
Exchanges
- If you’d like to exchange an item, please return it and place a new order for the desired product.
- You may contact our customer service team to assist with the process if needed.
How to Return an Item:
- Contact our customer support team at support@williamstwo.com to initiate your return.
- Once approved, we will send you a return authorization and shipping instructions.
- Pack the item securely, ensuring it is in the original condition and packaging.
- Ship the item back to us using the return address provided.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery for a full refund or replacement. We may request photos of the damaged item(s) to process your claim.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to reach out to our customer service team at support@williamstwo.com.